Barry Wang We are trying to better understand customer views on social support experience, so your participation in this interview project would be greatly appreciated if you have time. Thanks for helping make community forums a great place. Click HERE to participate the survey. Windows versions 7 and 8 use Windows Installer 5.0, which isn't available as a standalone redistributable download; So, in the case of Windows 8, you'll have to download the Windows 8 Software Development Kit, which will give you access to a fresh copy of Windows Installer 5.0. If that doesn't work, or if you're not able to install the SDK. If the Windows installer is not working, you can remove the earlier version of the software you want to install before you install the new one. Installing software without removing the older version can sometimes cause unexpected issues. If you can't install Office because the Install button isn't working, it might be because of the following. The install button is greyed out. If the Install button is grayed out, your Office 365 subscription might have expired. Select your subscription from the list below to see the steps for how to renew it. Nov 03, 2009 Windows Installer not working for.msi installations. Hi, I just upgrade my laptop (SONY VAIO VGN-SR430J) from Vista 64 bit to Windows 7 Home Premium 64 bit. Everything seemed to be working normally until when I tried to install an antivirus (NOD32 Smart Security). That is also a valid download link so I'm not sure why its not working! There are 2 versions of the installer, the one you where pointed to is the lightweight installer which downloads the rest of the program once you run it.
If you downloaded a version of iTunes from Apple's website, use the steps in this article.
If you have Windows 10, you can also get iTunes from the Microsoft Store. If you have trouble installing iTunes from Apple's website, download iTunes from the Microsoft Store. If you can't download or update iTunes from the Microsoft Store, contact Microsoft for help.
If you can't install iTunes on your Windows PC from Apple's website, or if you see 'error 2' or 'Apple Application Support was not found' after you install the software, follow the steps below in order.
If you see a different error when trying to launch iTunes, learn how to fix unexpected quits or launch issues.
Make sure that you're logged in to your computer as an administrator
If you're not sure if you have an administrator account, learn how to log on as an administrator.
You can also refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.
Install the latest Microsoft Windows updates
To download the latest updates, visit the Microsoft Windows Update website.
iTunes for Windows requires Windows 7 or later, with the latest Service Pack installed. If you can't install the updates, refer to your computer's help system, contact your IT department, or visit support.microsoft.com for more help.
Download the latest supported version of iTunes for your PC
Download iTunes from Apple's website, then click Download to download the iTunes installer. When prompted, click Save (instead of Run).
If you have Windows 10, you can get the latest version of iTunes from the Microsoft Store. If you get iTunes from the Microsoft Store, you shouldn't need to follow the rest of the steps in this article. If you downloaded iTunes from Apple's website, continue below.
Repair iTunes
Right-click the installer that you downloaded in step 3—it will be labeled iTunesSetup or iTunes6464Setup—and choose 'Run as administrator.'
If you've previously installed iTunes, the installer will prompt you to repair the software.
After the repair is complete, restart your computer and try launching iTunes.
Remove components left from a previous installation
If iTunes fails to install or repair, it might be necessary to remove components left from a previous installation of iTunes and then reinstall.
Learn how to remove and reinstall iTunes and other software components for Windows Vista or later.
Songs that you bought from the iTunes Store or imported from CDs are saved in your My Music folder by default. Deleting iTunes won't delete your music.
Disable conflicting software
Windows Installer Not Installing
Some background processes can cause issues that prevent applications like iTunes from installing.
If you installed security software and are having issues installing iTunes for Windows, you might need to disable or uninstall security software to resolve the issues.
Restart your computer
Get more help
If you see a 'Windows installer package' alert message, follow these steps to try to repair the software through the Windows Control Panel.
Repair Windows Installer Windows 10
If the steps in these articles don't help you fix the issue, you might be able to find a solution through a search of the Microsoft support website.